Refund policy

At The Cap Supply Co, we aim to ensure your satisfaction with every purchase. Below is our straightforward cancellation and refund policy:

Cancellation Policy

• You may cancel your order within 24 hours of placing it for a full refund.

• If the order has already been processed or shipped, cancellations will no longer be possible.

Refund Policy

• If you are not satisfied with your purchase, you may request a refund within 7 days of receiving the product.

• Refunds are eligible for items that are unused, in their original condition, and returned with all original packaging.

Non-Refundable Items

• Customized or personalized products are not eligible for refunds unless there is a defect or error on our part.

Shipping Costs

• Customers are responsible for covering all shipping costs associated with returns or exchanges.

• Original shipping fees are non-refundable.

How to Request a Refund

1. Contact our support team at info@thecapsupplyco.com within 7 days of receiving your product.

2. Provide your order details and the reason for the refund request.

3. Once approved, return the item to the address provided by our team.

Refund Processing

• Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item.

If you have any questions about our policy, feel free to reach out to us at info@thecapsupplyco.com.

We’re here to help!